Welcome to ELUNIA

ELUNIA gives a hotel team one place to prepare guest surveys, send them in the context of a stay, read the resulting feedback, follow up on problems and review operational trends. It records what happened; it does not replace your property-management system or make operational decisions for you.

The records you will work with

• A Business is the organization that owns the ELUNIA account. One Business can contain several Properties.
• A Property is one hotel, villa operation or other accommodation. Its timezone, language, contact and workflow settings control how its work is interpreted.
• A Guest is a person record attached to a Property. A guest may return, so one Guest can have several Stays.
• A Stay records arrival, departure, operational status and, optionally, a Unit, source and reference.
• A Survey is the questionnaire. An invitation or email connects an active Survey to a particular Stay.
• A completed Response preserves the Survey and question wording that the guest saw.
• An actionable low score can create a Feedback Case for acknowledgement, recovery and resolution. Not every Response creates a case.

Automations can prepare scheduled survey communication from eligible stays when the Property uses automatic sending. Reputation contains ELUNIA’s feedback overview and separately imported external reviews. A real external review provider is not connected merely because this area is visible. Insights reports factual survey, feedback and delivery data. ELUNIA AI is optional assistance for supported tasks; it uses credits, may be unavailable for your role or account, and never replaces required human review.

Find your way around

The main navigation is grouped by daily work:

• Today is the operational starting point.
• Guests contains Guests and Stays.
• Surveys contains Surveys and Responses.
• Automations contains sending rules and Delivery Activity when the Business plan permits automation.
• Feedback contains Guest Issues and Needs Attention.
• Reputation contains the overview and external Reviews.
• Insights contains performance reporting.
• Settings contains Property, workflow, team, AI and account configuration available to your role.

The top bar shows the current Business. If you belong to more than one Business, switch there before working. Property access still applies inside the selected Business: owners and administrators have Business-wide access, while other roles may see only assigned Properties. A visible page does not mean every action is permitted.

Open the Help dropdown in the top bar and choose Help Center, including before Business creation. Where available, Help for this page opens a relevant guide. Support Tickets appears when you have active access to a Business. Account, language and personal settings are in the account menu. Business and Property settings are under Settings in the main navigation.

Recommended first-use sequence

1. Finish the guided setup and confirm the first Property.
2. Check the Property timezone, contact details and Units.
3. Add one fictional or consented Guest and an accurate Stay.
4. Create a Survey from the Template Library or start blank, review its questions, preview it and activate it.
5. Prove the manual path from the Stay before relying on Automation.
6. Complete the Survey link, then read the Response and handle any Feedback Case.
7. Return to Today to understand the daily operational view.

No-data screens are normal at the beginning. ELUNIA will not invent Guests, infer a checkout, activate every option or connect a PMS or review provider automatically.

Next: Complete the setup wizard.