Manage a review reply
1 min read
Create, edit and approve an immutable review-reply revision with the correct access.
Owners, Administrators and Managers may manage a reply only for a Property they can access. Staff and Viewers can read permitted evidence but cannot create, edit, approve, publish or retry replies.
Draft and approve
- Open Reputation → Reviews and select an eligible review.
- Under Write reply, enter customer-safe text and select Save manual draft.
- Edit while the revision is Draft; each save keeps it private.
- Review the exact text and select Approve reply.
Approval records the approver, time and exact revision. Approval does not publish. Approved and Published text is immutable. To change approved text, choose Create new revision: ELUNIA preserves the prior revision as Superseded, creates a new Draft and requires approval again.
New work is unavailable when the source review is removed/unavailable or a provider reply already prevents replacement. Access is rechecked for every action. Continue with Publish and retry a review reply, or use AI-suggested replies only before another reply revision exists.