AI feedback insights
2 min read
Generate bounded Property summaries, Response analysis and Feedback Case assistance.
Deterministic Analytics and AI feedback insights answer different questions. Analytics calculates canonical Response counts, NPS, CSAT, CES, recovery and delivery metrics from stored evidence. AI provides an on-request interpretation of eligible written feedback and never replaces those calculations.
Property feedback summary
- Open Settings → AI Settings & History.
- Under the feedback-summary control, choose an accessible Property, From date and To date.
- Confirm the page shows eligible source feedback, then select the generation button.
- Follow the focused task in Recent AI activity while it is Working, then open its result.
The input contains a bounded number of written answers from completed Survey Responses in that Property’s local date range. The structured result can contain strengths, recurring issues, improvement areas and supporting evidence. If the period has no eligible written feedback, ELUNIA stops before creating provider work.
Individual Response analysis
From the eligible Responses list, select Analyze response. ELUNIA analyzes written text from that completed Response and returns sentiment, themes and a summary. It does not change the Response, create/resolve a Feedback Case or recalculate Analytics.
Feedback Case screens may also request an AI case summary or response Draft. These use the Case’s current status, priority and Survey answer evidence; results remain advisory working material.
Tasks require AI availability, generation permission, Property access, plan allowance and enough AI Credits. You may navigate away while work is queued. Failed work can be requested again from the task row with Retry response analysis or Retry feedback summary where shown. See AI task states.