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Automations & Delivery

Configure automatic survey sending and understand delivery evidence.

Automation Activity & Diagnostics

Understand current readiness, recent runs and why a survey was not sent.

Understand automatic Survey sending from Stay eligibility through response evidence.

Configure Property, Survey, timing, language, minimum nights and one reminder.

Calculate booking, check-in and check-out timing in the Property timezone.

Diagnose why a Stay is or is not eligible before and after an occurrence becomes due.

Understand the single next-day reminder, its prerequisites and deduplication.

Manage Property and language-specific Survey invitation and reminder messages.

Read communication states and troubleshoot queued, sent, delivered, failed, bounced and suppressed email.