Team, roles and Property access
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Understand Owner, Administrator, Manager, Staff and Viewer capabilities and Property scope.
Open Settings → Team. Only Owners and Administrators can manage membership. A role defines permitted action types; Property assignment defines where a restricted role can use them. These are separate controls.
| Capability | Owner | Administrator | Manager | Staff | Viewer |
|---|---|---|---|---|---|
| Property scope | All | All | Assigned | Assigned | Assigned |
| Business/Property settings | Manage | Manage | No | No | No |
| Surveys and Guest data | Manage | Manage | Manage assigned | Manage assigned | Read only |
| Automations/templates | Manage | Manage | Manage assigned | Read only | Read only |
| Feedback Cases | Manage | Manage | Manage assigned | Manage assigned | Read only |
| Reputation replies | Manage | Manage | Manage assigned | No | No |
| AI | Configure/generate | Configure/generate | Generate assigned | View assigned | No |
| Analytics export | Yes | Yes | Assigned | No | No |
| Billing | View/manage subscription | View/edit profile | No | No | No |
| Support tickets | Own tickets | Own tickets | Own tickets | Own tickets | Own tickets |
| Team | Full, including Administrators | Manager/Staff/Viewer only | No | No | No |
Owners and Administrators have organization-wide Property access. Managers do not automatically see all Properties. Staff can operate Guest/Survey/Feedback work on assignments but cannot configure communications or Reputation replies. Viewer is read-only on assigned operational records.
Use Manage beside a member to change role, Active/Suspended/Removed status and Property assignments; current-password confirmation is required. Suspending/removing revokes sessions. The last active Owner cannot be removed or downgraded. See Invitations and ownership.