What is ELUNIA AI?
2 min read
Understand where ELUNIA offers AI assistance and what controls its availability.
ELUNIA AI is optional assistance inside specific ELUNIA workflows. It produces bounded suggestions or interpretations; deterministic records, calculations and operational states remain authoritative.
Current AI-assisted workflows
- Survey AI translation prepares editable language Drafts.
- AI Settings & History can analyze written feedback in one completed Response or summarize written feedback for one Property and date range.
- A Feedback Case can request an AI summary or a response Draft.
- Suggest with ELUNIA AI can prepare a Review reply Draft when that review is eligible.
Different tasks use different approved inputs and structured result formats. ELUNIA AI does not automatically calculate NPS/CSAT/CES, change Feedback Case status, publish translations, approve replies or publish provider replies.
When AI is available
Availability requires all applicable conditions: the ELUNIA AI service and provider are available; the organization has enabled AI; the active plan or override includes AI; your role can view or generate AI work; you can access the relevant Property; the specific subject has eligible input; the organization has enough AI Credits.
Owners or other roles with AI configuration authority can control the organization setting from Settings → AI Settings & History. Other feature screens show their AI action only when appropriate. If unavailable, check AI task states and failures or continue with the deterministic/manual workflow.
Every result requires human judgment. See AI privacy and human review.
ELUNIA shows the fixed AI Credit cost before you confirm. Successful work charges that amount, never more. Manual translation and safely reused ready content are free. If the balance is insufficient, choose the smallest single approved pack that covers the shortfall when purchasing is available. See AI Credits.