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Insights & Analytics
Measure Survey performance, recovery, communications and portfolio results.
Insights overview
Understand deterministic ELUNIA reporting, its scope and optional AI interpretation.
Analytics filters and scope
Apply date, Property, Survey, source and language filters and interpret empty results.
Response funnel
Read invitations, Survey opens, starts, completions and their exact rates.
NPS
Interpret ELUNIA NPS with its fixed scale, groups, formula and sample limits.
CSAT, CES and ratings
Keep satisfaction, effort and general Rating calculations distinct.
Feedback and recovery metrics
Measure case creation, backlog, priority, timeliness, resolution and recovery outcomes.
Communication metrics
Measure communication states, provider evidence, delivery and response conversion.
Recurring issues
Interpret category frequency, recurrence, trend, severity and case drill-down correctly.
Portfolio analytics and exports
Compare accessible active Properties and export authorized Analytics data safely.