Review Destinations

Offer a public review link after a survey

A Review Destination is the property's public review-profile URL, such as its Google Business Profile. Open Reputation → Review Destinations, or Set up review destination in Step 4's After-checkout column. The setup entry uses the same property configuration; Step 7 only summarizes it.

Choose the accessible property and active provider, enter the exact HTTPS review URL, optionally add a custom label, and save with Active selected. Where a provider restricts domains, the URL must match. Check the destination carefully before offering it to guests. You can edit or deactivate it later.

What guests see

Active destinations are offered after completed surveys for the property, regardless of the guest's score. They are not restricted to the After-checkout survey simply because setup links to them there. There is no configurable positive-rating threshold for these public review links. Do not use destination configuration to exclude dissatisfied guests or offer rewards for positive reviews.

A Thank You segment may change the message shown after different feedback, but it does not remove these destination links for low scores. ELUNIA records an opportunity shown/clicked; a click is not evidence that a review was submitted.

Change or remove a link

Turn off Active and save to stop offering the destination while preserving past click history. A destination with connected history cannot be permanently deleted. Unused destinations may be removed when allowed. If a provider is no longer offered, historical records remain; do not recreate them merely to bypass a warning.

Leaving public reviews unconfigured is optional and does not block Go live. Step 7 shows the current summary. The setup-origin return link takes you back to Survey selection.

A destination URL does not connect a provider API, import reviews or publish replies. Those are separate External Review workflows. See Thank You experience.