Feedback Workflow settings
1 min read
Configure operating mode, main contact, response targets, sending and management updates per Property.
Open Settings → Feedback Workflow. You see only accessible Properties; saving requires Property-update permission, currently Owner or Administrator.
For each Property configure:
- How you operate: I manage feedback myself (Simple) or My team manages feedback (Team).
- Main contact for issues: the responsible active organization member.
- In Team mode, Urgent, High and Normal response targets in minutes. Simple mode uses its fixed product targets.
- Sending method: Automatic or Manual Survey sending.
- Management updates: Daily summary, Weekly Monday summary, and their Property-local times.
- Upcoming departure reminder, including lead time for eligible manually managed Stays.
The main contact receives applicable operational summaries. Empty digests are not sent. Times use that Property’s timezone. Departure reminders exclude Stays controlled by an active integration and do not check Guests out automatically.
Mode affects assignment presentation and response targets; it does not erase Case history. Updated SLA values guide new deadline calculation and do not rewrite immutable audit events or prove why an older Case had its deadline. Confirm operational consequences in Assignment and operating modes and Priorities and SLA.