Privacy requests and account lifecycle

ELUNIA separates Guest privacy tasks, deletion of your personal user account and closure of a Business. These actions have different scope and must not be used interchangeably.

Handle a Guest privacy request

An Owner or Administrator opens the Guest page and finds Help a guest with their personal data. In What does the guest need?, select Get a copy of the guest’s data or Remove the guest’s personal data. Choose a method in How did you verify the guest? after matching hotel records or using a trusted contact channel. Optionally fill Request reference (optional). Enter your own password in Your ELUNIA password, tick I have verified this guest’s identity, and select Confirm and start request. These checks prevent an unverified person from obtaining or removing the Guest’s information. ELUNIA records the approval and queues the protected task; follow its status in Guest data request history and use Download data copy when an export is available.

The access task creates an encrypted export of information held for that Guest. Its signed download expires. Anonymization removes or replaces supported identifying details and written personal content while retaining non-identifying operational evidence. It cannot be undone from the Guest screen and may be blocked by an active legal hold. ELUNIA supports the workflow; your Business remains responsible for deciding whether and how a rights request must be fulfilled.

Do not start a duplicate access or anonymization task while an equivalent request is already active. Use Edit guest for a verified correction; there is no separate automatic correction request.

Delete your personal account

In Settings > Profile, Delete account permanently deletes the signed-in user after current-password confirmation and signs that user out. It does not mean “close the Business.” A sole active Owner cannot delete their account; first complete an approved ownership transfer or Business closure workflow.

Request Business closure

An Owner can use Organization closure in Team, type the exact Business name, enter their current password and choose Request closure. The request is non-destructive: ELUNIA preserves data and moves the Business through its closure-governed, read-only lifecycle when entitlement ends. Where applicable, provider subscription cancellation is requested separately as part of that controlled workflow.

Before any irreversible privacy or account action, verify the selected Guest, user and Business and preserve any records your lawful retention duties require.