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Feedback & Recovery
Prioritize guest issues, coordinate recovery work and preserve operational evidence.
Feedback inbox
Find and filter operational guest issues across the Properties you can access.
Feedback Case
Read Survey evidence and manage the operational state of one guest issue.
Feedback priorities and response targets
Understand automatic priority, due times, overdue work and Attention signals.
Feedback states
Use New, Acknowledged, In progress, Resolved and Closed without losing recovery evidence.
Assignment and operating modes
Choose Simple or Team workflow and understand operational ownership versus access.
Feedback notes, tags and audit history
Record internal context, organize cases with tags and interpret immutable audit evidence.
Recover and resolve a guest issue
Follow a Feedback Case from acknowledgement through recorded recovery, resolution and reopening.