Feedback inbox

Feedback is ELUNIA’s operational issue-and-recovery workflow. A completed Survey Response creates a Feedback Case only when its answers meet the implemented actionable thresholds; positive or otherwise non-actionable responses remain Responses without becoming cases.

From the left sidebar, open Feedback, then select Guest Issues. The inbox contains cases only for the current Business and Properties you can access.

Find the right case

Use the Search field for a guest name or email. The Property, Unit, Status, Priority, Category, Assignee, Tags, From, and To controls are filters; select Filter to apply them. Dates use the Business timezone and filter case creation time. Unassigned finds cases without an operational owner. Select View on a row to open its Feedback Case.

Each row shows the guest (or Anonymous), originating Survey, Property and Unit when known, status, priority, assignee, and tags. Filters do not change a case or contact a guest.

If the list is empty

No feedback cases means no accessible case matches the current filters. Clear restrictive filters, check the selected Business and your Property access, or review Needs attention for assigned urgent work. It does not mean there are no Survey Responses.

Owners, Admins, Managers, Staff, and Viewers can see cases within their authorized Property scope. Only roles that can manage Feedback can change case state, assignment, notes, tags, or recovery details.

Next: Feedback Case, Feedback priorities and response targets, or Use the Attention Center.