Do not wait until checkout to ask what went wrong.
Post-stay feedback helps you learn. During-stay feedback may give the team a chance to act before checkout.
Guest feedback
Guest feedback you can actually use.
Collect feedback during or after the stay, keep the original answers connected to the experience and turn important responses into action.
Start free trial21-day Professional trial - No credit card required
Make it easy for guests to answer.
Guests open a mobile-friendly private survey without needing an ELUNIA account.
Keep the original guest voice.
Submitted responses and question snapshots preserve the evidence that existed when the guest answered.
From response to action.
Actionable feedback can create a case in Needs Attention and remain connected to recovery.
Understand the results over time.
Track response activity, ratings, NPS and satisfaction trends.
FAQ
Can guests answer on mobile?
Yes. The public survey is designed for mobile use.
Do guests need an account?
No. Guests use the private survey link sent for their stay.
Can I collect feedback during and after the stay?
Yes. ELUNIA supports during-stay and post-stay workflows.
What happens when a guest reports a problem?
Feedback meeting operational rules can create a case for attention and recovery.
Learn from every stay.
Start a 21-day trial of Professional. No credit card required
Professional trial · No credit card required