Skip to content
Log in Start free trial
Log inStart free trial

Guest Experience Intelligence for hotels

Listen earlier.
Act before problems become reviews.

ELUNIA helps hotel owners and managers connect feedback, action, recovery, reputation and recurring intelligence—to act on a problem before it becomes a public review.

Start free trial See how it works

21-day Professional trial - No credit card required

Operational overview

Operational overview

Today

Guest signal

Needs attention

Owner action

Recorded outcome

Property-level evidence

Layout preview only. No live guest data or performance metrics.

Illustrative layout · product capture pending

The operational gap

Feedback alone does not improve a stay.

Hotels receive signals throughout the journey. The challenge is knowing what needs action now, who owns it, and whether the same problem returns.

The ELUNIA loop

  1. 01

    Listen

  2. 02

    Detect

  3. 03

    Recover

  4. 04

    Learn

  5. 05

    Improve

One operating system for continuous guest experience improvement.

Keep the original guest signal connected to every next step.

The guest journey

Listen at the moment that matters.

ELUNIA treats feedback as a continuous journey—not one survey after checkout.

  1. 01

    Pre-arrival

    Prepare and personalize

  2. 02

    During stay

    Check in while action is possible

  3. 03

    After checkout

    Learn and manage reputation

Early detection + recovery

From guest signal to accountable action.

Actionable in-stay feedback can create a focused case. The team sees what happened, takes ownership, records the action and keeps the outcome as evidence.

  1. 01

    Guest signal

  2. 02

    Needs attention

  3. 03

    Owner action

  4. 04

    Recorded outcome

Evidence led · Layout preview only. No live guest data or performance metrics.
Learn more

Recurring Issue Intelligence

One complaint is a case. Repeated complaints reveal an operational pattern.

Recurring issue evidence

Property-level evidence

Frequency

Periods

Properties

Compare frequency, severity, affected properties and recovery history, then inspect every underlying occurrence.

Illustrative layout · product capture pending

Sentiment assistance

Interpret comments with context.

Themes & summaries

Review the supporting feedback.

Multilingual assistance

Keep translated evidence visible.

Evidence behind metrics

Return to the source response.

Guest Intelligence

AI assists interpretation. Evidence stays in view.

Optional assistance is designed to summarize feedback, identify themes and interpret sentiment while keeping the original evidence in view. Production AI is intentionally OFF. Paid AI operations and AI-credit top-up packages are not currently available.

Production AI is intentionally OFF. Core analytics and recovery work without AI.

Multilingual by design

The right language is part of the journey.

Guest language, property defaults, translated surveys and governed source content work together for international hospitality.

This website is available in English and Greek. Operator language and guest communication languages are separate settings; survey translations must be prepared and reviewed.

Guest communication language

Ελληνικά

ΚΑΤΑ ΤΗ ΔΙΑΜΟΝΗ

Πώς είναι η διαμονή σας;

Governed source content · reviewed translations

Illustrative layout · product capture pending

Experience and reputation

Listen privately. Recover thoughtfully. Respond with context.

ELUNIA connects private feedback, recovery history and reputation workflows so teams can respond more intelligently—without pretending every negative review can be prevented.

Explore recovery and reputation

Reputation Manager

Private feedback
Recovery context
Human-reviewed response
Illustrative layout · product capture pending

Portfolio Intelligence

See the group. Keep the evidence.

Authorized managers compare properties, spot recurring issues across the portfolio and drill back to the property-level signals behind every metric.

For hotel groups

Property 01

Property-level evidence

Property 02

Property-level evidence

Property 03

Property-level evidence

Illustrative layout · product capture pending

Simple pricing

Start at the level your operation needs.

Starter

€29 / month

1 active property

For one hospitality business building a structured feedback and recovery workflow.

Start Starter trial

Professional

€69 / month

Up to 3 active properties

For growing hotel operations that need advanced analytics, exports and automation.

Start Professional trial

Business

€149 / month

Up to 10 active properties

For hotel groups that need portfolio-wide intelligence and higher capacity.

Start Business trial

Annual plans include two months free. Taxes included where applicable.

View pricing

Connections, with clear boundaries

See what you can explore today and which connections are not yet available.

No production PMS integration is currently available. Apaleo requires assisted Test setup.

  • Apaleo Assisted · Test-only
  • Cloudbeds Not available
  • Mews Not available
  • Protel Not available

Learn from every stay.

Start a 21-day trial of your selected plan. No credit card required.

Start free trial View pricing

Professional trial · No credit card required